Layerz Canvas/Support

Support

Questions, problems, or ideas: email support@layerz.app. Include your Mac model and macOS version if something isn't working, and the export format if it is an export problem.

The full manual is online: User Guide (한국어). The same guide is in the app under Help ▸ Layerz Canvas Help.

Common questions

Recording doesn't start, or the recording is black.: Layerz Canvas needs the Screen & System Audio Recording permission: System Settings > Privacy & Security > Screen & System Audio Recording, then turn on Layerz Canvas and relaunch the app. The microphone has its own switch under Privacy & Security > Microphone.
What is auto-zoom and how do I turn it off?: When you record with auto-zoom on, each click becomes a zoom keyframe on the recording so the video follows what you were doing. Turn it off in the gear menu of the recording bar before you start, or edit and delete the keyframes on the timeline afterwards like any other keyframe.
How do I add a keyframe?: Turn on the timeline, move the playhead, and change any property — position, size, colour, opacity, text. Once a layer has a keyframe, further edits at other times are recorded automatically. Use Add Keyframe to capture the whole pose at once, and select a keyframe and press Delete to remove it.
Which exports are free?: Everything you can design, record and animate is free. PNG, JPEG, SVG and PDF exports are free with no watermark. MP4, MOV, GIF, APNG and PNG sequence exports are free with a small "Made with Layerz Canvas" mark; Pro removes it. HEVC with alpha, ProRes 4444 and Lottie JSON are Pro only.
How do I buy, restore or cancel Pro?: Open Layerz Canvas Pro… from the app menu. Choose monthly, yearly (with a 7-day free trial the first time) or a one-time Lifetime purchase. Subscriptions are managed by Apple in System Settings > Apple Account > Subscriptions. On a new Mac, open the same sheet and click Restore Purchases.
Can I open the document on another Mac?: Yes. An .lcanvas document is a self-contained package: imported images, video and audio are copied into it. Move or share the whole package.
Is there a sample to learn from?: Yes. Help > Open Sample Document opens a short animated scene as a new document. The welcome tour is under Help > Welcome to Layerz Canvas…